Already cancelled my recurring donation by signing into my portfolio. Why did I still get this email?

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• My subscription was cancelled, still the money got debited from my account?

  This shouldn’t happen. Please provide the email address, charge date, amount, and payment method to help@ketto.org.

• I have cancelled my SIP but still receiving the payment due notification message

  ​Our apologies for the inconvenience. Please email the screenshot of the communication message to help@ketto.org

• Can I choose who my donation is going to? Steps to do it?

  Yes, but only 5 days before the next transaction date. During this time, the funds for the upcoming donation can be allocated to a fundraiser. You can select up to 3 fundraisers if the sign-up amount is greater than or equal to 500, else only one ...

• Is my donation eligible for Tax Exemption?

  Donations received through Social Impact Plan are eligible for tax exemptions. Steps to register for 80G: Login to SIP application Go to My Donations and click on >>Add PAN and Address>>Add now>>Enter basic details>>Submit. It’s a one time ...

• How can I get a refund of my SIP?

  SIP donations are not eligible for refunds. For any further queries please reach out to our support team at help@ketto.org or call us on 9930088522.