Already cancelled my recurring donation by signing into my portfolio. Why did I still get this email?

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• My subscription was cancelled, still the money got debited from my account?

  This shouldn’t happen. Please provide the email address, charge date, amount, and payment method to help@ketto.org.

• I have cancelled my SIP but still receiving the payment due notification message

  ​Our apologies for the inconvenience. Please email the screenshot of the communication message to help@ketto.org

• Can I choose who my donation is going to? Steps to do it?

  Yes, but only 5 days before the next transaction date. During this time, the funds for the upcoming donation can be allocated to a fundraiser. You can select up to 3 fundraisers if the sign-up amount is greater than or equal to 500, else only one ...

• Is my donation eligible for Tax Exemption?

  Donations received through Social Impact Plan is not eligible for tax exemptions. As these donations are made towards the individual campaigns.  Eligibility for 80G tax exemptions ...

• How can I get a refund of my SIP?

  SIP donations are not eligible for refunds. For any further queries please reach out to our support team at help@ketto.org or call us on 9930088522.