Can't the funds directly go to our account? | Ketto Customer Care

Can't the funds directly go to our account?

You can sign in and withdraw your funds at your convenience.

Ketto works with multiple payment gateways eg. PayU, Stripe, Billdesk, Paytm, etc. The funds are first collected in Ketto's accounts and upon clearing any refund request/chargebacks and successful verification of documents, are only then eligible to be completely be released to the beneficiary's account.

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      Once funds are withdrawn, they cannot be refunded back via Ketto. If you still wish to refund the funds back to donors you can contact the support team on help@ketto.org or call us at +919930088522 and request donor details and reach out to them ...
    • Post funds withdrawal queries

      Funds withdrawal requested, funds not received. All INR funds are to be credited to your account in 1-2 working days and USD funds in 5-7 working days. Post which you may contact us on +919930088522 between 09:30 Am to 7:30 PM or write back to us ...
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      In order to withdraw funds in your bank account, you need to submit your bank account details and documents as per Ketto's requirements. You can find the list of documents 'Individuals' and 'NGOs' need to submit by clicking on the highlighted words. ...
    • When will my bank account be reviewed?

      When will my bank account be reviewed? Your beneficiary bank document will take 48 workings hours from the time he/she has uploaded the documents. If the documents are still reflecting under “Pending status” for more than 48 working hours. Please ...
    • Under what name will the amount show in my bank account?

      INR funds that you receive in your account will come under the name 'PASFAR' and/or Ketto USD funds that you receive in your account will come under the name 'Ketto'