Didn't receive a confirmation after a successful transaction
Don’t worry! It happens sometimes. The transaction might have been successful but we might have not received a confirmation from the bank, in such instances we recommend you wait at least 24 hrs to see the confirmation from Ketto.
If you still don't receive a confirmation from Ketto, please note the transaction has been marked as failed and the transaction has been reversed. You will see the credited amount in your account in 5-7 working days. If you still have any queries request you to write to email@example.com
Transaction failed, still got a confirmation that transaction was a success?
Don’t worry! It happens sometimes. In such an instance you will either receive a confirmation from your bank that the transaction was successful or you will receive a message from your bank that the transaction has failed. If the transaction has ...
Why email confirmation is needed
Please note as a mechanism to verify if the transaction is genuine, we need a confirmation from you. We currently use different tools to verify if the transaction is not done from a stolen card and this is one of them. If for some reason you are ...
Eligibility for 80G
It's extremely important to understand if your donation is eligible for tax deductions. Not all donations on Ketto are eligible for tax deductions, and the requisite information is given on the fundraiser page and in your confirmation mail, that will ...
Payment / donation receipt
To receive Payment Acknowledgement please follow these instructions: 1. If you have used direct payment method i.e Debit Card/Credit Card or Net banking, then you need to login to your profile using the email ID used to make the transaction and ...
What is the minimum donation on Ketto?
For INR donations The minimum donation via credit & debit cards and net banking is Rs 300 The minimum donation via UPI & Paytm is Rs 1 For USD or International donations The minimum donation via credit & debit cards is USD 25. We are unable to accept ...