Didn't receive a confirmation after a successful transaction | Ketto Customer Care

Didn't receive a confirmation after a successful transaction

Worry not, it happens sometimes! The transaction might have been successful but we might have not received a confirmation from the bank. In such instances we recommend you wait at least 24 hrs to see the confirmation from Ketto. The transaction has been marked as failed and reversed if you still do not receive a confirmation from Ketto. Your account will be credited within 5-7 working days. In case of any queries, please contact us at info@ketto.org

    • Related Articles

    • Transaction failed, still got a confirmation that transaction was a success?

      Worry not, it happens sometimes! Your bank will either confirm that the transaction was successful or send you a message informing you that the transaction failed. In the event that a transaction fails, it will also reverse accordingly on Ketto in 7 ...
    • Why email confirmation is needed

      The confirmation from you is a means of ensuring that the transaction is genuine. This is one of the tools we currently use to ensure that transactions are not conducted with stolen cards. In the event that you are unable to confirm the transaction, ...
    • Why do I receive an 80G receipt from Ketto Foundation instead of the NGO I donated to?

      We work with a wide network of NGOs and also have our own foundation. In some cases, our foundation supports other NGOs, and as a result, you may receive the 80G receipt either from Ketto Foundation or from the partner NGO. This approach ensures that ...
    • Why is my donation not eligible for 80G tax benefits?

      Not all donations on Ketto are eligible for a tax deduction. You can determine whether your donation is eligible for a tax deduction on Ketto's fundraiser page and in your confirmation mail. If you donate to a fundraiser that does not display a tax ...
    • Eligibility for 80G

      Section 80G of the Income Tax Act allows deductions for contributions made to certain relief funds and charitable institutions. It's extremely important to understand if your donation is eligible for tax deductions. Not all donations on Ketto are ...