Does Ketto store customer's payment details?
We at Ketto gives utmost importance to safety. We work strictly towards the Data protection act and do not store any customers' credit card information. The payment details are stored temporarily on the payment gateway site, during the transaction session and on the order confirmation page. Ketto can get only the last 4 digit number for visual purposes
How is a donor's identity and payment information protected by Ketto?
We at Ketto give utmost importance to safety. Ketto understands that you care about how your information is used and shared. We maintain physical, electronic and procedural safeguards with respect to the collection, storage and disclosure of ...
Why was my donation refunded by Ketto?
We at Ketto take authenticity seriously. Our internal fraud detection tools help us to determine whether to accept, reject, or manually review online transactions. Fraud detection is done basis the risk score of the transaction. The risk score is ...
What is Ketto assured?
It's a badge of assurance that confirms the authenticity and credibility of campaigns running on the platform. Ketto is committed to raising funds only for genuine and verified campaigns. Ketto verifies all the documents that are uploaded on the ...
How is a fundraiser verified by Ketto?
Before starting a fundraiser, all campaigners undergo a KYC verification, based on the submitted legal identity proofs and other supporting documents. A Ketto Executive also reviews the information submitted by the campaigner and if needed, gets in ...
Trust & Safety
We at Ketto give utmost importance to safety. We always strive to make the fundraising process seamless, positive and most importantly secure. We never let authenticity and transparency take a back seat. Will I get the money I raised from my ...