Does Ketto store customer's payment details?
We at Ketto gives utmost importance to safety. We work strictly towards the Data protection act and do not store any customers' credit card information. The payment details are stored temporarily on the payment gateway site, during the transaction session and on the order confirmation page. Ketto can get only the last 4 digit number for visual purposes
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How can I change my payment details?
In order to change the payment details associated with your SIP, please reach out to our support team at help@ketto.org or call us on 9930088522.
Why is my payment mode not supported (New RBI guidelines)?
As per the New RBI Guideline, For auto-payments from debit and credit cards or via wallets, an additional authentication will be required by the customer from April'21. A cardholder has to opt for the e-mandate facility on the card by undertaking a ...
What are the payment options for SIP
Currently, there are 2 payment modes supported for SIP donation. Net banking. (Most preferred mode) UPI. (Google Pay, Amazon Pay, PhonePe, BHIM, Paytm)
I have cancelled my SIP but still receiving the payment due notification message
Our apologies for the inconvenience. Please email the screenshot of the communication message to help@ketto.org
I received a phone call from someone who was asking for donations in the name of Ketto. Are they authentic?
In India, we run campaigns through several mediums, including online ads and telemarketing. Our agents have been trained to explain the overall framework of our program. They are ideally required to inspire an individual to join our cause and donate. ...