Experiencing issues with withdrawal?
Upon approval of bank documents, campaigners can initiate fund withdrawals. However, certain scenarios may lead to a temporary hold on payouts post bank document approval:
- If any users reports your campaign to Ketto.
- If your campaign concluded three months ago, and funds have not been withdrawn.
- If, during verification, our compliance team discovers that your treatment is covered by a scheme or an insurance policy.
- If any suspicious activity is beign detected on your campaign.
To inquire about the exact reason for your payout being placed on hold, please reach out to our customer support team at email@example.com or call us at 9930088522.
Please Note: In the context of the above situations, a specialized team will review your campaign and may request additional documents as part of the compliance process. These additional documents may pertain to your insurance coverage, fund allocations, recent medical records etc.
Post funds withdrawal queries
Funds withdrawal requested, funds not received. All INR funds are to be credited to your account in 1-2 working days and USD funds in 5-7 working days. Post which you may contact us on +919930088522 between 10:00 Am to 7:00 PM or write back to us ...
How do I withdraw the funds I have raised?
In order to withdraw funds in your bank account, you need to submit your bank account details and documents as per Ketto's requirements. You can find the list of documents 'Individuals' and 'NGOs' need to submit by clicking on the highlighted words. ...
What is OFAC?
OFAC Stands for "Office of Foreign Asset Control" Brief explanation It is a department of the U.S. Treasury that enforces economic and trade sanctions against countries and groups of individuals involved in terrorism, narcotics and other ...