How can I get an update regarding the fundraiser I supported?
You can visit the fundraiser you supported and click on the 'Ask for update' button. A message is sent to the campaigner notifying them of your request for an update.
You can also click on 'contact' next to the campaigner's name to send any other message.
We encourage all campaigners to regularly post updates on their fundraisers to let donors know of the progress of their fundraiser and details regarding the utilisation of the funds that have been raised.
We also have a team that reaches out to campaigners to help them post quality updates thus upholding Ketto's high standards of transparency and accountability.
How do I get a tax exemption receipt for my donation?
Fundraisers with tax exemption will have the same mentioned on the page. If you have made a donation to a fundraiser which has tax exemption applicable, it will be mentioned in your acknowledgement email. If the information is not mentioned in your ...
Payment / donation receipt
To receive Payment Acknowledgement please follow these instructions: 1. If you have used direct payment method i.e Debit Card/Credit Card or Net banking, then you need to login to your profile using the email ID used to make the transaction and ...
Eligibility for 80G
It's extremely important to understand if your donation is eligible for tax deductions. Not all donations on Ketto are eligible for tax deductions, and the requisite information is given on the fundraiser page and in your confirmation mail, that will ...
How do I contact a campaigner?
How do I request a refund?
There are two ways through which you can request for a refund: Login to your profile, go to the transaction history and click on 'request for a refund' You can also drop us an email on email@example.com Please note a refund will only be processed if it ...