How do I contact a campaigner?

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• How can I get an update regarding the fundraiser I supported?

  You can visit the fundraiser you supported and click on the 'Updates' >> 'Ask for Update' button. The campaigner has been notified of your request for an update. Any other message can also be sent to the campaigner by clicking on "contact" next to ...

• I have transacted in my local currency, but I have been charged by my bank in USD. Why so?

  All foreign/Non-INR transactions on Ketto are only processed in USD (US Dollars). Therefore, regardless of where you are outside India, your bank will convert the local currency into USD and process your transaction. Please contact your local bank if ...

• Didn't receive a confirmation after a successful transaction

  Worry not, it happens sometimes! The transaction might have been successful but we might have not received a confirmation from the bank. In such instances we recommend you wait at least 24 hrs to see the confirmation from Ketto. The transaction has ...