How do I get the details of my donors?
For the required information, please contact our Customer Support team at email@example.com or call/WhatsApp +91 9930088522.
How to get featured on 'Trending Now' or home page
The successful fundraisers will appear on the 'Trending Now' page by default based on a complex algorithm that factors in the number of visitors, number of supporters, social media shares, funds raised and conversion rates.
How/when can my fundraiser (non-medical) be approved? Why was it rejected
How can my fundraiser (non-medical) be approved? Your fundraiser must have a clear objective. Get all the necessary information such as photographs, documents, and most importantly, the details of the fundraiser (including how the funds will be ...
Can funds raised for an NGO be transferred to a personal account?
No. Ketto practices absolute transparency and accountability. It is not possible to transfer funds raised on behalf of an NGO to a personal or corporate account. A refund will be made to donors if there is an issue found with the NGO's documents.
Why is Ketto refunding the donation? Is this a permanent change? If not then how long will it last?
As per RBI guidelines, any person who wishes to receive foreign currency for cultural, economic, educational, religious and social purposes should get themselves registered with the Government of India before accepting any ‘foreign contribution’. In ...
How/when can my medical (campaigner KYC & medical docs) be approved? Why was it rejected?
How can my medical (campaigner KYC & medical docs) be approved? All medical campaigns are pre-approved. To get the campaign approved, the campaigner has to upload and complete the verification process. For campaigner KYC Campaigner ...