How do I know my donation will reach the beneficiary?
You will receive update notifications via Email/SMS/WhatsApp over the following months about the fundraiser that you supported.
You can also visit the fundraiser page and send a message to the campaigner via contact button option.
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Why was my donation refunded by Ketto?
We at Ketto take authenticity seriously. Our internal fraud detection tools help us to determine whether to accept, reject, or manually review online transactions. Fraud detection is done basis the risk score of the transaction. The risk score is ...
Trust & Safety
We at Ketto give utmost importance to safety. We always strive to make the fundraising process seamless, positive and most importantly secure. We never let authenticity and transparency take a back seat. Will I get the money I raised from my ...
I received an unusual email claiming to be from Ketto asking for personal information or to verify a donation. How can I tell if it’s genuine?
If you receive any email asking for sensitive details like passwords, payment info, or requests to verify your identity (e.g., through “Biometric Signature Security Settings”), do not respond or click on any links. This is likely a phishing attempt ...
Terms of use
We do not provide any financial return in any form whatsoever, including but not limited to financial securities (debt or equity), interest, dividend, profit share, rewards in cash or cash equivalents, to persons who contribute on Ketto.org. Any ...
How do I report a fundraiser that seems fraudulent?
It’s our constant endeavour to ensure that Ketto is the safest and most secure platform for everyone. In case we come across a fundraiser that isn’t transparent or created with malicious intentions, we instantly take necessary action. But we have ...