It’s our constant endeavour to ensure that Ketto is the safest and most secure platform for everyone. In case we come across a fundraiser that isn’t transparent or created with malicious intentions, we instantly take necessary action.
But we have thousands of fundraisers created on our platform every month, and despite all our vetting measures, some fraudulent fundraisers slip through. So, we have decided to enlist your help to locate cases of fraud on our platform.
If you come across such a fundraiser, we request you to kindly report it to us along with evidence to support your claim. Our team will look into it immediately and ensure there’s a swift resolution to the issue.
The following are instances in which you should report a fundraiser:
Click on the button ‘Report this Fundraiser to Ketto’ present on the bottom of the fundraiser. Every fundraiser on Ketto has this button. You will be taken to a form which you have to submit to report the fundraiser.
Your complaint is sent to our Trust & Safety team. Our team will review your complaint and launch an investigation to verify the facts of the case. You might be contacted for further information in order to resolve the case, so make sure you enter your most recent contact details.
You will be communicated the results of our investigation within 5 business days