How do I request a refund?
There are two ways through which you can request a refund:
1. log in to your profile, go to the transaction history and click on 'Request for a refund'
2. You can also drop us an email at firstname.lastname@example.org
Please note: A refund will only be processed if it is requested within 48 hrs. of the transaction. No refund request will be accepted once the fundraiser has been paid out.
Why email confirmation is needed
The confirmation from you is a means of ensuring that the transaction is genuine. This is one of the tools we currently use to ensure that transactions are not conducted with stolen cards. In the event that you are unable to confirm the transaction, ...
How can I get an update regarding the fundraiser I supported?
You can visit the fundraiser you supported and click on the 'Updates' >> 'Ask for Update' button. The campaigner has been notified of your request for an update. Any other message can also be sent to the campaigner by clicking on "contact" next to ...