How do I request a refund?
There are two ways through which you can request for a refund:
- Login to your profile, go to the transaction history and click on 'request for a refund'
- You can also drop us an email on email@example.com
Please note a refund will only be processed if it is requested within 48 hrs of the transaction. Once the fundraiser has been paid out, no refund request will be accepted.
Why email confirmation is needed
Please note as a mechanism to verify if the transaction is genuine, we need a confirmation from you. We currently use different tools to verify if the transaction is not done from a stolen card and this is one of them. If for some reason you are ...
Didn't receive a confirmation after a successful transaction
Don’t worry! It happens sometimes. The transaction might have been successful but we might have not received a confirmation from the bank, in such instances we recommend you wait at least 24 hrs to see the confirmation from Ketto. If you still don't ...
How can I get an update regarding the fundraiser I supported?
You can visit the fundraiser you supported and click on the 'Ask for update' button. A message is sent to the campaigner notifying them of your request for an update. You can also click on 'contact' next to the campaigner's name to send any other ...