How is a fundraiser verified by Ketto?
Before starting a fundraiser, all campaigners undergo a KYC verification, based on the submitted legal identity proofs and other supporting documents.
A Ketto Executive also reviews the information submitted by the campaigner and if needed, gets in touch with the campaigner for further discussion.
All campaigners at Ketto are also required to enter a digital agreement to raise funds. This agreement makes clear the ethical and legal standards campaigners have to meet.
For more information click here: https://customerhappiness.ketto.org/portal/en/kb/articles/trust-safety-7-8-2021
What is Ketto assured?
It's a badge of assurance that confirms the authenticity and credibility of campaigns running on the platform. Ketto is committed to raising funds only for genuine and verified campaigns. Ketto verifies all the documents that are uploaded on the ...
How do I report a fundraiser that seems fraudulent?
It’s our constant endeavour to ensure that Ketto is the safest and most secure platform for everyone. In case we come across a fundraiser that isn’t transparent or created with malicious intentions, we instantly take necessary action. But we have ...
Does Ketto store customer's payment details?
We at Ketto gives utmost importance to safety. We work strictly towards the Data protection act and do not store any customers' credit card information. The payment details are stored temporarily on the payment gateway site, during the transaction ...
Why was my donation refunded by Ketto?
We at Ketto take authenticity seriously. Our internal fraud detection tools help us to determine whether to accept, reject, or manually review online transactions. Fraud detection is done basis the risk score of the transaction. The risk score is ...
How do I deactivate my account on Ketto?
You can login to your account and click on your 'Settings' tab to deactivate your account on Ketto. We would like to get your feedback which might have led you to deactivate your account with Ketto. We would be happy to hear back from you, you can ...