How & when can my medical docs and campaigner KYC be approved? | Ketto Customer Care

How/when can my medical (campaigner KYC & medical docs) be approved? Why was it rejected?

  • How can my medical (campaigner KYC & medical docs) be approved?

All medical campaigns are pre-approved. To get the campaign approved, the campaigner has to upload and complete the verification process.

 

For campaigner KYC

                Campaigner has to upload his/her front and backside of - Aadhaar card.

For beneficiary KYC

Campaigner has to upload beneficiaries’ medical reports:  Cost Estimate Letter, Hospital admission Letter, Discharge Summary or any Other Hospital Reports

 

  • When can my medical (campaigner KYC & medical docs) be approved?

Campaigner KYC: Verification process for the campaigner (Individual starting the fundraiser) takes 24 working hours, from the time he/she has uploaded documents.

 

Please note:  If you created your fundraiser on Friday, your Campaigner KYC documents will be verified on Monday, as Saturday & Sundays are non-working days.

 

  • Why was it rejected? – Need to help to upload / re-upload them.

Your documents may be rejected due to following reasons mentioned below:

  1. Medical Reports like Cost Estimate Letter, Hospital admission Letter, Discharge summary or any other Hospital Reports shall be considered for verification. Any of these following reports uploaded with missing /false /incomplete information or blurred will be rejected. Please make sure that the medical documents uploaded are not older than 6 months from the submission date.
  2. Aadhaar for Campaigner KYC (An individual starting the fundraiser) – Campaigner KYC documents can be rejected. If the campaigner has uploaded the required documents with missing