I have transacted in my local currency, but I have been charged by my bank in USD. Why so?
All foreign/Non-INR transactions on Ketto are only processed in USD (US Dollars). Therefore, regardless of where you are outside India, your bank will convert the local currency into USD and process your transaction.
Please contact your local bank if any additional charges apply since that is beyond our control.
Does the donation reach the individual directly?
With Ketto, the money you collect goes directly to the bank account associated with your fundraising page.
What is the minimum donation on Ketto?
For INR donations, Netbanking, debit and credit cards require a minimum donation of Rs 300 UPI and Paytm require a minimum donation of Rs 1 For USD or International donations, Credit and debit card donations must be at least USD 25. Contributions ...
Different Modes of Payments to donate
Users in India can make a payment using the following methods: Debit card, credit card, net banking, digital wallets, UPI, QR code, BHIM, NEFT (bank transfer) Payment method for users outside India: Credit card and debit card
Transaction failed, still got a confirmation that transaction was a success?
Worry not, it happens sometimes! Your bank will either confirm that the transaction was successful or send you a message informing you that the transaction failed. In the event that a transaction fails, it will also reverse accordingly on Ketto in 48 ...
Didn't receive a confirmation after a successful transaction
Worry not, it happens sometimes! The transaction might have been successful but we might have not received a confirmation from the bank. In such instances we recommend you wait at least 24 hrs to see the confirmation from Ketto. The transaction has ...