I received an unusual email claiming to be from Ketto asking for personal information or to verify a donation. How can I tell if it’s genuine?

I received an unusual email claiming to be from Ketto asking for personal information or to verify a donation. How can I tell if it’s genuine?

If you receive any email asking for sensitive details like passwords, payment info, or requests to verify your identity (e.g., through “Biometric Signature Security Settings”), do not respond or click on any links. This is likely a phishing attempt and is not from Ketto.

Ketto will never ask for personal or financial information via unsolicited emails or messages.

Official communication from Ketto will always come from:
✅ info@ketto.org
✅ help@ketto.org

If you’re unsure about the authenticity of any message:

  • Forward it to help@ketto.org for verification.

  • Mark the email as spam in your inbox.

  • If you’ve already interacted with the suspicious content, change your Ketto password immediately and contact our team for help.

Your safety is our priority. Stay alert and protect your data.

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