My card was charged without my permission. | Ketto Customer Care

My account was charged without my permission. I don’t remember subscribing to this plan

Login to Ketto using your email or phone number and cancel your subscription from the My Donations section. For any further questions, please contact help@ketto.org
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      This shouldn’t happen. Please provide the email address, charge date, amount, and payment method to help@ketto.org.
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      Donations on a monthly basis are encouraged, as this helps Ketto plan and support campaigns that require funding on an urgent basis. Donating monthly also means you commit to being a part of this noble cause.
    • How do I sign up for it?

      To be a part of Ketto's Monthly Giving Program, click here. Select the amount which you wish to donate on a monthly basis, fill in your personal details, choose a preferred payment mode and click on the Pledge Button. Your Social Impact Plan will get ...
    • Is my donation eligible for Tax Exemption?

      Donations received through Social Impact Plan are eligible for tax exemptions. Steps to register for 80G: Login to SIP application Go to My Donations and click on >>Add PAN and Address>>Add now>>Enter basic details>>Submit. It’s a one time ...
    • How can I cancel my subscription?

      If you wish to cancel your monthly subscription follow the below mentioned steps: 1. Login to your Ketto SIP account. 2. Click on my donations and then click on more options icon (vertical 3 dots available beside My Donations) 3. Click on Turn off ...