My subscription was cancelled, still the money got debited from my account?

This shouldn’t happen. Please provide the email address, charge date, amount, and payment method to help@ketto.org.

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How can I cancel my subscription?
If you wish to cancel your monthly subscription follow the below mentioned steps: 1. Login to your Ketto SIP account. 2. Click on my donations and then click on more options icon (vertical 3 dots available beside My Donations) 3. Click on Turn off ...
I have cancelled my SIP but still receiving the payment due notification message
Our apologies for the inconvenience. Please email the screenshot of the communication message to help@ketto.org
Already cancelled my recurring donation by signing into my portfolio. Why did I still get this email?
Our apologies for the inconvenience. Please email the screenshot of the communication message to help@ketto.org
My account was charged without my permission. I don’t remember subscribing to this plan
Login to Ketto using your email or phone number and cancel your subscription from the My Donations section. For any further questions, please contact help@ketto.org
Why was the SIP amount debited twice?
Due to any technical issues, the donor made the payment twice then the amount will be deducted twice, in this case, the donor can reach us at help@ketto.org or call us on 9930088522.