Post funds withdrawal queries
- Funds withdrawal requested, funds not received.
All INR funds to be credited to your account in 1-2 working days and USD funds in 5-7 working days. Post which you may contact us on 7700975559 between 09:30 Am to 7:30 PM or write back to us on firstname.lastname@example.org.
- Currency conversion Issues
For simplicity and representation purposes, Ketto converts all currencies to rupees at a base conversion rate for e.g. (1 USD to 70 INR) to show on your fundraiser page. However, the actual conversion you receive will be on the day in which the funds are finally transferred to your bank account, and that will be the rate your bank provides you.
- Need UTR number to track the payment?
Need UTR number to track the payment follow the steps as shown below:-
- Visit ketto.org.
- Sign in using the registered email and password.
- Click on my fundraiser.
- Click on withdraw button.
- Click on Fund summary and check for past withdrawals.
- UTR number will be mentioned
In case the UTR number is missing. Please reach out to us on 7700975559 between 09:30 Am to 7:30 PM or write us back on email@example.com
Do I need to pay tax on the funds raised ?
The funds you raise on Ketto can be withdrawn post the deduction off Ketto fees, PG fees and GST. The net amount you receive post the deduction may be applicable for local government taxes. Ketto does not provide tax advice and it would be best to ...
Is it possible to refunds the funds back to the donors after the funds are withdrawn?
Once funds are withdrawn, they cannot be refunded back via Ketto. If you still wish to refund the funds back to donors you can contact the support team on firstname.lastname@example.org or call us 7700975559 and request donor details and reach out to them directly ...
Can't the funds directly go to our account?
You can sign in and withdraw your funds at your convenience. Ketto works with multiple payment gateways eg. PayU, Stripe, Billdesk, Paytm, etc. The funds are first collected in Ketto's accounts and upon clearing any refund request/chargebacks and ...
Under what name will the amount show in my bank account?
INR funds that you receive in your account will come under the name 'PASFAR' and/or Ketto USD funds that you receive in your account will come under the name 'Ketto'
Facing problem with conversion rate
For simplicity and representation purposes, Ketto converts all dollars to rupees at a conversion rate of 70 to show on your fundraiser page. However, the actual conversion you receive will be on the day in which the funds are finally transferred to ...