Transaction failed, still got a confirmation that transaction was a success?
Worry not, it happens sometimes!
Your bank will either confirm that the transaction was successful or send you a message informing you that the transaction failed. In the event that a transaction fails, it will also reverse accordingly on Ketto in 7 working days.
Didn't receive a confirmation after a successful transaction
Worry not, it happens sometimes! The transaction might have been successful but we might have not received a confirmation from the bank. In such instances we recommend you wait at least 24 hrs to see the confirmation from Ketto. The transaction has ...
Why email confirmation is needed
The confirmation from you is a means of ensuring that the transaction is genuine. This is one of the tools we currently use to ensure that transactions are not conducted with stolen cards. In the event that you are unable to confirm the transaction, ...
Eligibility for 80G
Section 80G of the Income Tax Act allows deductions for contributions made to certain relief funds and charitable institutions. It's extremely important to understand if your donation is eligible for tax deductions. Not all donations on Ketto are ...
Payment / donation receipt
Please follow these instructions to receive Payment Acknowledgement : 1. If you have used a direct payment method i.e Debit Card/Credit Card or net banking, then you need to log in to your Ketto profile using the email ID used to make the ...
How do I request a refund?
There are two ways through which you can request a refund: 1. log in to your profile, go to the transaction history and click on 'Request for a refund' 2. You can also drop us an email at firstname.lastname@example.org Please note: A refund will only be processed if ...