Under what name will the amount show in my bank account?
INR funds that you receive in your account will come under the name 'PASFAR' and/or Ketto
USD funds that you receive in your account will come under the name 'Ketto'
When will my bank account be reviewed?
When will my bank account be reviewed? Your beneficiary bank document will take 48 workings hours from the time he/she has uploaded the documents. If the documents are still reflecting under “Pending status” for more than 48 working hours. Please ...
Unable to withdraw full amount. Amount in transition.
As per our donation cycle, the donated amount first goes to the payment gateway's end which we term as 'Amount in Transition'. On average, it usually takes Today+2 business days for the payment gateway to process these donations. Be rest assured, as ...
Facing problem with conversion rate
For simplicity and representation purposes, Ketto converts all dollars to rupees at a conversion rate of 77 to show on your fundraiser page. However, the actual conversion you receive will be on the day in which the funds are finally transferred to ...
How do I withdraw the funds I have raised?
In order to withdraw funds in your bank account, you need to submit your bank account details and documents as per Ketto's requirements. You can find the list of documents 'Individuals' and 'NGOs' need to submit by clicking on the highlighted words. ...
Post funds withdrawal queries
Funds withdrawal requested, funds not received. All INR funds are to be credited to your account in 1-2 working days and USD funds in 5-7 working days. Post which you may contact us on +919930088522 between 10:00 Am to 7:00 PM or write back to us ...