What is Ketto assured?

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• How is a fundraiser verified by Ketto?

  Before starting a fundraiser, all campaigners undergo a KYC verification, based on the submitted legal identity proofs and other supporting documents. A Ketto Executive also reviews the information submitted by the campaigner and if needed, gets in ...

• Why was my donation refunded by Ketto?

  We at Ketto take authenticity seriously. Our internal fraud detection tools help us to determine whether to accept, reject, or manually review online transactions. Fraud detection is done basis the risk score of the transaction. The risk score is ...

• How do I deactivate my account on Ketto?

  You can login to your account and click on your 'Settings' tab to deactivate your account on Ketto. We would like to get your feedback which might have led you to deactivate your account with Ketto. We would be happy to hear back from you, you can ...

• How is a donor's identity and payment information protected by Ketto?

  We at Ketto give utmost importance to safety. Ketto understands that you care about how your information is used and shared. We maintain physical, electronic and procedural safeguards with respect to the collection, storage and disclosure of ...

• I received an unusual email claiming to be from Ketto asking for personal information or to verify a donation. How can I tell if it’s genuine?

  If you receive any email asking for sensitive details like passwords, payment info, or requests to verify your identity (e.g., through “Biometric Signature Security Settings”), do not respond or click on any links. This is likely a phishing attempt ...