What is Ketto assured? | Ketto Customer Care

What is Ketto assured?

It's a badge of assurance that confirms the authenticity and credibility of campaigns running on the platform.

Ketto is committed to raising funds only for genuine campaigns. Ketto reviews all the documents that are uploaded on the fundraiser page. All raised funds are transferred to the beneficiary (beneficiary which is listed on the campaign page) within the promised time. 

To have a quick glance at the steps that Ketto takes to ensure compliance do read our blog :- https://www.ketto.org/blog/is-ketto-genuine

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