When will my bank account be reviewed? | Ketto Customer Care

When will my bank account be reviewed?

  • When will my bank account be reviewed?

Your beneficiary bank document will take 48 workings hours from the time he/she has uploaded the documents. If the documents are still reflecting under “Pending status” for more than 48 working hours. Please contact us at help@ketto.org

  • Why was my bank details/beneficiary KYC rejected?

KYC documents may be rejected due to the following reasons:

  1. If the campaigner has uploaded his/her documents, instead of beneficiary’s documents
  2. If the documents uploaded are blurred, or any missing/incomplete information etc.

Please note: To know the specific reason for rejection you are requested to check your e-mail notification.

  • Need help to upload/re-upload beneficiary bank document
  1. Visit ketto.org.
  2. Sign in to your Ketto account with registered email id & password.
  3. Click on “My fundraiser”.
  4. Click on “Withdraw button”.
  5. The next screen you see – “Add bank account number (beneficiaries’ bank account number) & upload the beneficiaries bank documents. 
If logged in through Laptop or desktop - refer to Video 1 "Withdraw funds - Web"

If logged in through Mobile - refer to Video 2 "Withdraw funds - Mobile"

  • How can I edit beneficiary details?

The beneficiary can be changed in certain cases depending upon the situation.

  1. In most of the cases, the first preference is given to transfer the funds in the hospital’s account.
  2. The beneficiary can be a primary relative (Father, Mother, Son, Daughter & Wife, Husband, Brother or Sister).

    • Related Articles

    • Under what name will the amount show in my bank account?

      INR funds that you receive in your account will come under the name 'PASFAR' and/or Ketto USD funds that you receive in your account will come under the name 'Ketto'
    • Can't the funds directly go to our account?

      You can sign in and withdraw your funds at your convenience. Ketto works with multiple payment gateways eg. PayU, Stripe, Billdesk, Paytm, etc. The funds are first collected in Ketto's accounts and upon clearing any refund request/chargebacks and ...
    • Facing problem with conversion rate

      For simplicity and representation purposes, Ketto converts all dollars to rupees at a conversion rate of 77 to show on your fundraiser page. However, the actual conversion you receive will be on the day in which the funds are finally transferred to ...
    • What is a SWIFT code and how do I find it?

      A SWIFT code is an international bank code that identifies particular banks worldwide. It’s also known as a Bank Identifier Code (BIC). Bank uses SWIFT codes to send/receive money to/from overseas banks. The bank branch or relationship manager will ...
    • How do I withdraw the funds I have raised?

      In order to withdraw funds in your bank account, you need to submit your bank account details and documents as per Ketto's requirements. You can find the list of documents 'Individuals' and 'NGOs' need to submit by clicking on the highlighted words. ...