Why email confirmation is needed
The confirmation from you is a means of ensuring that the transaction is genuine. This is one of the tools we currently use to ensure that transactions are not conducted with stolen cards.
In the event that you are unable to confirm the transaction, our risk team, after speaking to our payment partners, does the following:
1) Refund the transaction within 7 working days and you will be notified of the same via email.
2) Approve and process your transaction. No more communication is sent to you consequently.
This is only being done to ensure the process is legitimate.
Didn't receive a confirmation after a successful transaction
Worry not, it happens sometimes! The transaction might have been successful but we might have not received a confirmation from the bank. In such instances we recommend you wait at least 24 hrs to see the confirmation from Ketto. The transaction has ...
Transaction failed, still got a confirmation that transaction was a success?
Worry not, it happens sometimes! Your bank will either confirm that the transaction was successful or send you a message informing you that the transaction failed. In the event that a transaction fails, it will also reverse accordingly on Ketto in 48 ...
Eligibility for 80G
Section 80G of the Income Tax Act allows deductions for contributions made to certain relief funds and charitable institutions. It's extremely important to understand if your donation is eligible for tax deductions. Not all donations on Ketto are ...
How do I get a tax exemption receipt for my donation?
Fundraisers with tax exemption will have the same mentioned on its page. You will be notified if you made a contribution to a fundraiser that is eligible for tax exemption in the acknowledgement email. The donation is not eligible for tax exemption ...
How do I request a refund?
There are two ways through which you can request a refund: 1. log in to your profile, go to the transaction history and click on 'Request for a refund' 2. You can also drop us an email at email@example.com Please note: A refund will only be processed if ...