Why email confirmation is needed
Please note as a mechanism to verify if the transaction is genuine, we need a confirmation from you. We currently use different tools to verify if the transaction is not done from a stolen card and this is one of them.
If for some reason you are unable to confirm the transaction, our risk team, after speaking to our payment partners, does the following:
1) Refund the transaction within 7 working days and you will be notified of the same via email.
2) Approve your transaction and process the same. No more communication is sent to you consequently.
It is only being done to make sure the process is legitimate.
Didn't receive a confirmation after a successful transaction
Don’t worry! It happens sometimes. The transaction might have been successful but we might have not received a confirmation from the bank, in such instances we recommend you wait at least 24 hrs to see the confirmation from Ketto. If you still don't ...
Transaction failed, still got a confirmation that transaction was a success?
Don’t worry! It happens sometimes. In such an instance you will either receive a confirmation from your bank that the transaction was successful or you will receive a message from your bank that the transaction has failed. If the transaction has ...
Eligibility for 80G
It's extremely important to understand if your donation is eligible for tax deductions. Not all donations on Ketto are eligible for tax deductions, and the requisite information is given on the fundraiser page and in your confirmation mail, that will ...
How do I get a tax exemption receipt for my donation?
Fundraisers with tax exemption will have the same mentioned on the page. If you have made a donation to a fundraiser which has tax exemption applicable, it will be mentioned in your acknowledgement email. If the information is not mentioned in your ...
How do I request a refund?
There are two ways through which you can request for a refund: Login to your profile, go to the transaction history and click on 'request for a refund' You can also drop us an email on email@example.com Please note a refund will only be processed if it ...