Why was the SIP amount debited twice? | Ketto Customer Care

Why was the SIP amount debited twice?

Due to any technical issues, the donor made the payment twice then the amount will be deducted twice, in this case, the donor can reach us at help@ketto.org or call us on 9930088522.

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    • What is Ketto SIP & its rewards?

      The Social Impact Program (SIP) is a monthly giving program where you can donate as little as Rs.100. Many campaigns need funds urgently. Every month, your donation will be used to support one such campaign to aid a child's treatment and recovery. ...
    • How can I increase or decrease my monthly pledge amount?

      Please follow the below steps to increase the pledge amount. Go to https://sip.ketto.org/mysip.  Sign in to your Ketto account using your registered email or phone number. Click on ‘Pledge More’. Choose the amount you wish to Pledge More and Submit ...
    • What are the payment options for SIP

      Currently, there are 2 payment modes supported for SIP donation. Net banking. (Most preferred mode) UPI. (Google Pay, Amazon Pay, PhonePe, BHIM, Paytm)
    • How can I get a refund of my SIP?

      SIP donations are not eligible for refunds. For any further queries please reach out to our support team at help@ketto.org or call us on 9930088522.
    • My subscription was cancelled, still the money got debited from my account?

      This shouldn’t happen. Please provide the email address, charge date, amount, and payment method to help@ketto.org.