Donor
Why do I receive an 80G receipt from Ketto Foundation instead of the NGO I donated to?
We work with a wide network of NGOs and also have our own foundation. In some cases, our foundation supports other NGOs, and as a result, you may receive the 80G receipt either from Ketto Foundation or from the partner NGO. This approach ensures that ...
Are Donate for Health, Save a Life India and Give Hope India affiliated with Ketto?
Absolutely! Donate for Health, Save a Life India and Give Hope India are integral parts of the Ketto umbrella. While Ketto.org remains our primary platform, we launched Donate for Health, Save a Life India and Give Hope India to better serve diverse ...
Why is my donation not eligible for 80G tax benefits?
Not all donations on Ketto are eligible for a tax deduction. You can determine whether your donation is eligible for a tax deduction on Ketto's fundraiser page and in your confirmation mail. If you donate to a fundraiser that does not display a tax ...
How do I request a refund?
There are two ways through which you can request a refund: 1. log in to your profile, go to the transaction history and click on 'Request for a refund' 2. You can also drop us an email at info@ketto.org Please note: A refund will only be processed if ...
How can I get an update regarding the fundraiser I supported?
You can visit the fundraiser you supported and click on the 'Updates' >> 'Ask for Update' button. The campaigner has been notified of your request for an update. Any other message can also be sent to the campaigner by clicking on "contact" next to ...
How do I get a tax exemption receipt for my donation?
Fundraisers with tax exemption will have the same mentioned on its page. You will be notified if you made a contribution to a fundraiser that is eligible for tax exemption in the acknowledgement email. The donation is not eligible for tax exemption ...
Eligibility for 80G
Section 80G of the Income Tax Act allows deductions for contributions made to certain relief funds and charitable institutions. It's extremely important to understand if your donation is eligible for tax deductions. Not all donations on Ketto are ...
How do I contact a campaigner?
Simply click on 'contact' on the fundraiser page to directly reach out to the campaigner. We do not share the direct contact information of campaigners due to our privacy policy. If you wish to get more details, you can directly contact the ...
I have transacted in my local currency, but I have been charged by my bank in USD. Why so?
All foreign/Non-INR transactions on Ketto are only processed in USD (US Dollars). Therefore, regardless of where you are outside India, your bank will convert the local currency into USD and process your transaction. Please contact your local bank if ...
Want to change your name or be an anonymous donor?
Login to your Ketto account click on View Profile>>Personal details>>Full Name to edit your name or go to My Donations and turn on Make Anonymous option.
Does the donation reach the individual directly?
With Ketto, the money you collect goes directly to the bank account associated with your fundraising page.
Different Modes of Payments to donate
Users in India can make a payment using the following methods: Debit card, credit card, net banking, bank transfer, digital wallets, UPI, QR code, BHIM. Payment method for users residing outside of India: Debit cards and credit cards
What is the minimum donation on Ketto?
For INR donations, Netbanking, debit and credit cards require a minimum donation of Rs 300 UPI and Paytm require a minimum donation of Rs 1 For USD or International donations, Credit and debit card donations must be at least USD 25. Contributions ...
Transaction failed, still got a confirmation that transaction was a success?
Worry not, it happens sometimes! Your bank will either confirm that the transaction was successful or send you a message informing you that the transaction failed. In the event that a transaction fails, it will also reverse accordingly on Ketto in 7 ...
Why email confirmation is needed
The confirmation from you is a means of ensuring that the transaction is genuine. This is one of the tools we currently use to ensure that transactions are not conducted with stolen cards. In the event that you are unable to confirm the transaction, ...
Payment / donation receipt
Please follow these instructions to receive Payment Acknowledgement : 1. If you have used a direct payment method i.e Debit Card/Credit Card or net banking, then you need to log in to your Ketto profile using the email ID used to make the ...
Didn't receive a confirmation after a successful transaction
Worry not, it happens sometimes! The transaction might have been successful but we might have not received a confirmation from the bank. In such instances we recommend you wait at least 24 hrs to see the confirmation from Ketto. The transaction has ...