Social Impact Plan
Why are you asking me to make a monthly donation?
Donations on a monthly basis are encouraged, as this helps Ketto plan and support campaigns that require funding on an urgent basis. Donating monthly also means you commit to being a part of this noble cause.
I received a phone call from someone who was asking for donations in the name of Ketto. Are they authentic?
In India, we run campaigns through several mediums, including online ads and telemarketing. Our agents have been trained to explain the overall framework of our program. They are ideally required to inspire an individual to join our cause and donate. ...
How does Ketto prioritize patients?
The priority of the patients is determined by the hospital's information and the urgency of the treatment needed.
My hospital is not listed under Ketto's network hospitals. Want to know the list of network hospitals?
On the Product Page, scroll down and under SIP Protect Reward, click on ‘Network Hospitals’. Download the SIP App for more information.
Can I choose who my donation is going to? Steps to do it?
Yes, but only 5 days before the next transaction date. During this time, the funds for the upcoming donation can be allocated to a fundraiser. You can select up to 3 fundraisers if the sign-up amount is greater than or equal to 500, else only one ...
What is Money Back Model/SIP protect, how can I claim it?
SIP Protect is one of the rewards for SIP users. This reward lets donors claim all their donations back when hospitalised at a Ketto partner hospital, reducing their out-of-pocket expenses. Although most insurance policies cover 90% of total costs, ...
What are the payment options for SIP
Currently, there are 2 payment modes supported for SIP donation. Net banking. (Most preferred mode) UPI. (Google Pay, Amazon Pay, PhonePe, BHIM, Paytm)
How much of the monthly contribution goes directly to the patient?
95% of every customer's contribution goes toward the campaigns in need. The remaining 5% is recovered by Ketto to cover administrative expenses incurred in processing the donations, which helps Ketto to raise more funds as a result.
I have cancelled my SIP but still receiving the payment due notification message
Our apologies for the inconvenience. Please email the screenshot of the communication message to help@ketto.org
Already cancelled my recurring donation by signing into my portfolio. Why did I still get this email?
Our apologies for the inconvenience. Please email the screenshot of the communication message to help@ketto.org
Why is my payment mode not supported (New RBI guidelines)?
As per the New RBI Guideline, For auto-payments from debit and credit cards or via wallets, an additional authentication will be required by the customer from April'21. A cardholder has to opt for the e-mandate facility on the card by undertaking a ...
How can I get a refund of my SIP?
SIP donations are not eligible for refunds. For any further queries please reach out to our support team at help@ketto.org or call us on 9930088522.
How do I sign up for it?
To be a part of Ketto's Monthly Giving Program, click here. Select the amount which you wish to donate on a monthly basis, fill in your personal details, choose a preferred payment mode and click on the Pledge Button. Your Social Impact Plan will get ...
How can I change my payment details?
In order to change the payment details associated with your SIP, please reach out to our support team at help@ketto.org or call us on 9930088522.
How can I cancel my subscription?
If you wish to cancel your monthly subscription follow the below mentioned steps: 1. Login to your Ketto SIP account. 2. Click on my donations and then click on more options icon (vertical 3 dots available beside My Donations) 3. Click on Turn off ...
How can I increase or decrease my monthly pledge amount?
Please follow the below steps to increase the pledge amount. Go to https://sip.ketto.org/mysip. Sign in to your Ketto account using your registered email or phone number. Click on ‘Pledge More’. Choose the amount you wish to Pledge More and Submit ...
If I increase the pledge amount. Will the card have 2 charges (old & new) or will have new pledge charge
No, your current subscription is edited. This means the same card will be used, only the amount in the previous charge will be updated
Is my donation eligible for Tax Exemption?
Donations received through Social Impact Plan are eligible for tax exemptions. Steps to register for 80G: Login to SIP application Go to My Donations and click on >>Add PAN and Address>>Add now>>Enter basic details>>Submit. It’s a one time ...
Why was the SIP amount debited twice?
Due to any technical issues, the donor made the payment twice then the amount will be deducted twice, in this case, the donor can reach us at help@ketto.org or call us on 9930088522.
My subscription was cancelled, still the money got debited from my account?
This shouldn’t happen. Please provide the email address, charge date, amount, and payment method to help@ketto.org.
My account was charged without my permission. I don’t remember subscribing to this plan
Login to Ketto using your email or phone number and cancel your subscription from the My Donations section. For any further questions, please contact help@ketto.org
What is Ketto SIP & its rewards?
The Social Impact Program (SIP) is a monthly giving program where you can donate as little as Rs.100. Many campaigns need funds urgently. Every month, your donation will be used to support one such campaign to aid a child's treatment and recovery. ...
Does Ketto store customer's payment details?
We at Ketto gives utmost importance to safety. We work strictly towards the Data protection act and do not store any customers' credit card information. The payment details are stored temporarily on the payment gateway site, during the transaction ...