How can I cancel my subscription?

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• My account was charged without my permission. I don’t remember subscribing to this plan

  Login to Ketto using your email or phone number and cancel your subscription from the My Donations section. For any further questions, please contact help@ketto.org

• My subscription was cancelled, still the money got debited from my account?

  This shouldn’t happen. Please provide the email address, charge date, amount, and payment method to help@ketto.org.

• How can I increase or decrease my monthly pledge amount?

  Please follow the below steps to increase the pledge amount. Go to https://sip.ketto.org/mysip.  Sign in to your Ketto account using your registered email or phone number. Click on ‘Pledge More’. Choose the amount you wish to Pledge More and Submit ...

• If I increase the pledge amount. Will the card have 2 charges (old & new) or will have new pledge charge

  No, your current subscription is edited. This means the same card will be used, only the amount in the previous charge will be updated