Trust & Safety queries
Why was my donation refunded by Ketto?
We at Ketto take authenticity seriously. Our internal fraud detection tools help us to determine whether to accept, reject, or manually review online transactions. Fraud detection is done basis the risk score of the transaction. The risk score is ...
Trust & Safety
We at Ketto give utmost importance to safety. We always strive to make the fundraising process seamless, positive and most importantly secure. We never let authenticity and transparency take a back seat. Will I get the money I raised from my ...
How is a fundraiser verified by Ketto?
Before starting a fundraiser, all campaigners undergo a KYC verification, based on the submitted legal identity proofs and other supporting documents. A Ketto Executive also reviews the information submitted by the campaigner and if needed, gets in ...
How is a donor's identity and payment information protected by Ketto?
We at Ketto give utmost importance to safety. Ketto understands that you care about how your information is used and shared. We maintain physical, electronic and procedural safeguards with respect to the collection, storage and disclosure of ...
How do I know my donation will reach the beneficiary?
You will receive update notifications via Email/SMS/WhatsApp over the following months about the fundraiser that you supported. You can also visit the fundraiser page and send a message to the campaigner via contact button option.
What is Ketto assured?
It's a badge of assurance that confirms the authenticity and credibility of campaigns running on the platform. Ketto is committed to raising funds only for genuine campaigns. Ketto reviews all the documents that are uploaded on the fundraiser page. ...
Terms of use
TERMS OF USE OF THE WEBSITE AND TERMS AND CONDITIONS OF SERVICE Last Modified: August 14, 2020 1. Acceptance of the Terms of Use These terms of use (“Terms of Use”) are entered into by and between you (“you”) and Ketto Online Ventures Private ...
Privacy Policy
1. Respecting Privacy Privacy is a fundamental right, and at Ketto and its group companies, it is treated as such. This document sets forth our current policy in this regard. 2. Sources of Personal Data Our business is founded on the principle that ...
How do I report a fundraiser that seems fraudulent?
It’s our constant endeavour to ensure that Ketto is the safest and most secure platform for everyone. In case we come across a fundraiser that isn’t transparent or created with malicious intentions, we instantly take necessary action. But we have ...
How do I deactivate my account on Ketto?
You can login to your account and click on your 'Settings' tab to deactivate your account on Ketto. We would like to get your feedback which might have led you to deactivate your account with Ketto. We would be happy to hear back from you, you can ...
AML Policy
I. SCOPE AND APPLICABILITY 1. Ketto is committed to ensuring that it maintains ethical business practices, complies with applicable law and its crowdfunding platform is not used for funding illegal activities. To achieve this objective we have ...