Funds Withdrawal
Experiencing issues with withdrawal?
Upon approval of bank documents, campaigners can initiate fund withdrawals. However, certain scenarios may lead to a temporary hold on payouts post bank document approval: If any users reports your campaign to Ketto. If your campaign concluded three ...
What is the additional cost of 1999 in my campaign? And can I opt out of this plan or get a refund?
The service charge of INR 1999 is for the Medibuddy plan. This plan will save your entire family from high out-of-pocket spends. Ketto has partnered with MediBuddy to bring you unbeatable benefits: Surgery care benefits worth ₹10,000 and up to 70% ...
Is it possible to refunds the funds back to the donors after the funds are withdrawn?
Once funds are withdrawn, they cannot be refunded back via Ketto. If you still wish to refund the funds back to donors you can contact the support team on help@ketto.org or call us at +919930088522.
Unable to withdraw full amount. Amount in transition.
As per our donation cycle, the donated amount first goes to the payment gateway's end which we term as 'Amount in Transition'. On average, it usually takes Today+2 business days for the payment gateway to process these donations. Be rest assured, as ...
Post funds withdrawal queries
Funds withdrawal requested, funds not received. All INR funds are to be credited to your account in 1-2 working days and USD funds in 5-7 working days. Post which you may contact us on +919930088522 between 10:00 Am to 7:00 PM or write back to us ...
When will my bank account be reviewed?
When will my bank account be reviewed? Your beneficiary bank document will take 48 workings hours from the time he/she has uploaded the documents. If the documents are still reflecting under “Pending status” for more than 48 working hours. Please ...
What is OFAC?
OFAC Stands for "Office of Foreign Asset Control" Brief explanation It is a department of the U.S. Treasury that enforces economic and trade sanctions against countries and groups of individuals involved in terrorism, narcotics and other ...
How do I withdraw the funds I have raised?
In order to withdraw funds in your bank account, you need to submit your bank account details and documents as per Ketto's requirements. You can find the list of documents 'Individuals' and 'NGOs' need to submit by clicking on the highlighted words. ...
Facing problem with conversion rate
For simplicity and representation purposes, Ketto converts all dollars to rupees at a conversion rate of 77 to show on your fundraiser page. However, the actual conversion you receive will be on the day in which the funds are finally transferred to ...
Under what name will the amount show in my bank account?
INR funds that you receive in your account will come under the name 'PASFAR' and/or Ketto USD funds that you receive in your account will come under the name 'Ketto'
Do I need to pay tax on the funds raised ?
The funds you raise on Ketto can be withdrawn post the deduction off Ketto fees, PG fees and GST. The net amount you receive post the deduction may be applicable for local government taxes. Ketto does not provide tax advice and it would be best to ...
What is a SWIFT code and how do I find it?
A SWIFT code is an international bank code that identifies particular banks worldwide. It’s also known as a Bank Identifier Code (BIC). Bank uses SWIFT codes to send/receive money to/from overseas banks. The bank branch or relationship manager will ...
Can't the funds directly go to our account?
You can sign in and withdraw your funds at your convenience. Ketto works with multiple payment gateways eg. PayU, Stripe, Billdesk, Paytm, etc. The funds are first collected in Ketto's accounts and upon clearing any refund request/chargebacks and ...